FREQUENTLY ASKED QUESTIONS
WHY DON’T YOU HAVE A FACEBOOK OR INSTAGRAM PAGE?
Because we believe Facebook (who also owns Instagram) is a horrible, unethical and morally bankrupt company that cares little for the privacy of the people who use it. We don’t want to be part of that. It might not be good for us, but we want to stand up for what we believe in.
HOW MUCH DOES A WEBSITE COST?
Probably the question we get asked more than any other. It’s a hard question to answer. It’s a bit like asking “how much is a car?” The price ranges from low to very high and without knowing the kind of car you want, how can we know the cost?
It’s the same with websites. It’s impossible to answer that without knowing about bit more about what you want. We know that’s not the answer you might want, but bear with us.
It will really depend on the features you want included, the size of the site (i.e. number of pages), who will write the content, who will host it, who manages it going forward (updates, promotions, etc), what ongoing services you want, do you need e-commerce functionality, the list goes on and on. We’re not trying to be evasive, just honest. We can do all of these things, but you don’t have to go with us.
If you need a price, please get in touch so we can understand what it is you want and get you lowest price possible. Don’t accept a low price from anyone who hasn’t asked you those kind of questions. You’ll pay for it later for sure.
WHY SHOULD I PAY FOR A WEBSITE WHEN I CAN GET ONE FOR FREE FROM SOME WEBSITES?
No arguing with that. Of course, there are sites that will let you create a free website and if that’s the way you want to go, then that’s absolutely fine. The thing is, ‘free websites’ tend to look like free websites. They have limited features, poor navigation and look cheap because, well, they are (obviously).
If that’s the image you want to portray for your business or brand, then by all means go that way. We like to think you think more of your business than that. We can’t promise you a website that’s free, but it’ll cost a whole lot less than you might think.
I WANT SOME FEATURES ON MY WEBSITE THAT I DON’T SEE OFFERED HERE.
Not problem. Every website is unique and every client is different in terms of what they want. We can accommodate almost anything. Want emoji’s to fly out of your Buy Now button? No problem.
Whether you want existing features or need custom-coding done, just ask. If you don’t see it, that doesn’t mean it can’t be done. Just let us know what you need and we’ll do our best to help you.
WHAT ARE YOUR PAYMENT TERMS?
As stated in our Terms and Conditions (linked here and at the bottom of every page), we need 33% of the balance at the start of work (once you’ve accepted the quote), 33% once work has completed but prior to launch and the remaining 34% prior to going live.
WILL MY WEBSITE BE SECURE?
If it’s hosted through us, indeed it will. If not, then that’s a question for the hosting company you use. All we know is that our websites offer free SSL (Secure Sockets Layer) certificates for all our domains and any third-party domains connected and pointing to one of our sites. With SSL, you can be confident your website visitors will enjoy a secure connection on every single webpage.
ARE YOUR WEBSITES RESPONSIVE?
Absolutely! All our websites respond to the device on which they are being viewed, whether that’s a computer, smartphone or tablet. Your CubeSquared website will adapt to the device and look fantastic at any size at no extra cost to you.
WHAT HAPPENS AFTER MY SITE IS LAUNCHED? WHAT IF I NEED IT UPDATING? WHO MANAGES THE SITE FROM THEN ON?
Great question! Well three great questions. We provide 4 weeks of free support to every client from the date of launch; this allows us help you post-launch which is usually the busiest time in terms of updates and site maintenance. This time covers any teething problems you might have. After that, it depends on you really. We can continue to support you for a competitive monthly fee. The cost will depend on the amount of updates you’re needing. If you’re like DFS and have new sales every 5 minutes, or want to upload 10 blogs a day, then obviously the cost will be higher than if you just want something doing a couple of times a month. Once you understand your needs, let us know and we’ll do our best to help. Alternatively, you can do the site updates yourself. We’ll provide the paperwork that walks you through the process; whether it’s blog posts, adding new products, creating events, whatever it may be, we’ll give you a simple document that walks you through the process.